Meanwhile, 46% of brands are investing in improving the employee experience to
1 Retail Sales and Customer Retention Employee Nearly half of retailers, or 49%, expect problems with hiring and retaining employees in the next year, a concern for 40% of brands. 2 The retail industry is known for high employee turnover, a problem that has only been exacerbated by the ongoing pandemic.
With employees at major retailers often expressing their dissatisfaction throughPhone Number List strikes and layoffs, improving the employee experience has become more important than ever. 2 The current job market in the US is at an all-time high, while employers in the UK are experiencing the biggest shortage of job candidates they have ever seen.
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In response, 39% of retailers are investing in improving the tools and technology their employees use in their daily work, and 40% plan to train store staff to better interact with customers, using technology to improve the in-store experience.
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