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Average those t spend 20 seconds on a certain page without doing anything, so trigger a proactive message earlier. e.g. after 10 or 15 seconds. Abandoned cart This is a sign that a customer may be confused by the product description on your site, shipping costs, return policy, or simply is searching for a better deal. First, with a live chat, the visitors can contact you and tell you about their uncertainties. Or you can step in and relieve all potential doubts and/or encourage customers with a discount.

Abandoned checkout People may be Phone Number List simply unsure how to complete the payment or worry about their data security. Offer to walk them through the buying process, answering questions along the way. live chat for customer support Some companies use email follow-ups to save abandoned carts but it’s much more effective to “strike when the iron is hot” and the visitor is still on your site. Uncompleted signup One of the top concerns during signup is the fear of automatic billing or data breach. Live support can help you clear these doubts for people, by giving further information.



Tip It’s better not to ask for the credit card details during the registration – it deters a lot of potential customers because they are anxious about giving their sensitive data to brands they don’t know well. Uncompleted installation In the case of a multi-step installation wizard, use analytics to detect which step takes a long time and shows a higher bounce rate – and offer a helping hand. live chat support on your website 2. You’re a software startup and need to validate your growth strategy If you recently launched, you usually don’t know exactly what questions.